Sr. Program Manager-Custom Products Group

Job ID


The Custom Products Group mission within Enterprise Mobile Computing (EMC), operating under the Enterprise Visibility and Mobility (EVM) Division of Zebra Technologies Solutions is to customize solutions based on our industry leading Mobile Computing portfolio to meet specific customer needs in their mission critical applications.


Job opening is for a Program Manager assigned to the Enterprise Mobile Computing Custom Products Group (CPG) based in Holtsville NY. As part of the larger CPG team, Program Managers drive and manage custom product definition, business case, customer Use case(s), project scoping, quoting, and overall execution activities required to create customer specific hardware and/or software based solutions in accordance with established and defined business metrics. These projects can be varied in nature and will range from simple “turn key” hardware or software solutions to projects with high technical/execution complexity and/or high touch Zebra sales team and customer components.



  • The position will have responsibility for driving multiple concurrent custom product activities and programs, leveraging diverse engineering teams located across our global engineering and support function footprint, for multiple customer opportunities across the portfolio.
  • This position has the responsibility for supporting the definition, introduction, and overall program management of the customer specific hardware and/or software solution requests including interfacing with Zebra account teams and customers.
  • Metrics include: customer satisfaction, request response time, custom product quality, custom product revenue, project development cost and schedule, as well as overall product cost and margin.
  • Managing and executing the Custom Products Group’s 3rdParty sales program.
  • Management of a dedicated budget and oversee a small cross-functional team whose activities includes testing, validating, certifying, and releasing 3rdparty branded OEM solutions into our portfolio.
  • Generating and executing a yearly business plan with the Product Management organization to drive year-over-year revenue growth.





  • Ability to learn and understand the product needs of the customers, sales teams, and have the ability to translate the needs into a custom product specification in conjunction with the custom product engineering team.
  • Ability to continually support the program queue, establish and modify priorities in conjunction with the Custom Products Management team, and support the definition of new custom products in order to achieve and support the overall business objectives of Zebra Technologies.
  • Excellent verbal, written and oral presentation skillsets and ability to effectively communicate with all levels of the organization. 
  • Knowledge of Mobile Computing business fundamentals including cellular and WLAN functionality and associated certification activities, cost accounting principles, and be proficient with MS Word, Excel, Power Point, and MS project applications.
  • The successful candidate will have strong program management skills and ability to travel to Zebra engineering sites, customer sites, and/or contract manufacturer sites located abroad. 
  • BS in engineering; MS or MBA preferred; with 10-15 years related experience. 



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