Senior Data Center Operations Technician- Weekend night shift

US-NY-Hauppauge
Job ID
44479
Function
IT

Overview

 

The Hauppauge, NY location is part of Zebra’s Retail Solutions division. This is a 24/7 facility that provides solutions that enable retailers to conduct self-directed in-store inventory operations. The company’s innovative cloud-based Software-as-a-Service solutions deliver significant cost savings, improved accuracy, greater control, and real-time web-based analytics over competing methods of physical inventory management.

 

The Data Center Operations Technician maintains data center systems, processes client file requests, and provides level 1 support of client systems. The technician installs and supports PC hardware and software, manages assets, and provides appropriate documentation. This position will work 16 hours per week and will include: Saturday and Sunday 12:30 AM-9:00 AM. Additional hours are available to cover open shifts mid-week.

Responsibilities

 

  • Network schedule maintenance. 
  • File processing.
  • Limited desktop support.
  • Basic networking maintenance.
  • Level 1 Data Center maintenance.
  • General application support.
  • Performs basic troubleshooting on software.
  • Restarts application servers.
  • 50% system monitoring and responds to 2-300 system messages per shift.
  • Troubleshoots client backup issues while keeping in compliance with corporate standards.
  • Provides regular status reporting (oral and written).
  • Ensures that requests for IS assistance (telephone, email, or direct) are responded to in a timely, courteous fashion.
  • Assures coverage during appropriate hours.
  • Communicates a clear customer service focus.
  • Provides first-call troubleshooting and resolution for simpler, repetitive issues (hardware, software, network, communications, and security) according to current target levels as defined by annual performance plans.
  • Provides customer follow up to assure quality and timeliness of problem resolution.
  • Assures problems are escalated appropriately. Maintains a high level of attention to security issues including passwords, access rights and privileges, confidentiality, as well as viruses and other threats.
  • Performs other duties as assigned.

Qualifications

 

  • AS degree with MCDST, MCTS, MCSA, and A+ certifications preferred.
  • IT/Desktop Support experience required.
  • Server/infrastructure support experience preferred.
  • Strong Knowledge of PC related hardware and software, desktops, laptops.
  • Familiarity with Microsoft Office Suite and Microsoft Operating systems.
  • Strong customer focus and customer service skills.
  • Good communication skills.
  • Good troubleshooting skills.
  • Flexibility with hours preferred.

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