Repair Services Associate, I

US-IL-Buffalo Grove
Job ID
44570
Function
Operations

Overview

Performs basic tasks associated with servicing customer product, adhering to productivity and quality standards.

Responsibilities

  • Services customer product, including receiving/shipping, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and final inspections.
  • Records work performed in the form of symptom codes and parts replacement reasons.
  • Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards.
  • Provides input geared towards continuous improvement, work instruction documentation, and standardization of processes.
  • Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors.
  • Learns policies and procedures, and applies them to routine activities.
  • Complies with all required safety practices and regulations.

Qualifications

  • Required Education:
    • High School or equivalent experience. Successful prior or current experience in role or service with Zebra (e.g., through a contractor) may be considered equivalent experience.
  • Key Skills and Competencies:
    • Able to work in a team environment
    • Good communication and interpersonal skills
    • Able to follow and understand work instructions
    • Common hand tools

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