Supervisor Repair Services

Job ID



Zebra offers customers a complete end-to-end solution — from mobile computers and scanners to specialty printers, RFID, software and services — for identifying, tracking and managing critical assets, people and transactions. We have 6,500 employees in approximately 120 locations around the world.


This position supervises approximately 20-30 technicians providing electronics bench repair services for several different customers. The ideal candidate must be able to guide, coach and direct others, creating a cohesive team.  Candidate must be able to provide accurate feedback/suggestions to management and timely feedback to team members for growth and development.


  • Learns and develops familiarity with and can operate within cost center budget boundaries.
  • Full knowledge of continuous improvement tools such as Lean Mfg., Six Sigma, or other improvement disciplines.
  • Executes programs to drive continuous improvement processes designed to maximize operational effectiveness.
  • Executes programs designed to develop the necessary staff skills and ongoing employee’s development.
  • Learns and develops familiarity with developing reports to analyze failure data in order to prioritize efforts for corrective action or process improvement.
  • Executes against department policies, procedures, and standards of behaviors to create an overall safe, organized, clean, ergonomic, and healthy work environment.
  • Executes against requirements of relevant governing regulations (i.e. OSHA) for topics such as accident investigation, injury reporting, fire safety, handling hazardous materials, emergency responding, ..).
  • Executes against requirements of all maintenance and calibration procedures.
  • Supports the proper disposal of scrap or other materials in environmentally safe manners.
  • Provides leadership in emergency situations such as building evacuations or in cases of employee emergencies.
  • Understands the goals, objectives, and priorities of other departments of the company and works to align repair goals along with those.
  • Full understanding and demonstrated behaviors in accordance with DACCA.
  • Demonstrated leader by example in terms of behaviors in accordance with ICARE, Be More, and other Zebra cultural values.
  • Acquires, develops, and evaluates talent to maximize employee potential


  • Bachelor’s degree equivalent combination of education and experience or equivalent vocational qualification/experience. 
  • 6 + years’ experience in manufacturing/electronic repair/electronic assembly including a minimum 1 year as team lead/supervisor.
  • Good working knowledge of PC and applicable software such as MS-Word, MS-Excel, and Outlook
  • Knowledge of the principles of electricity and electronics.
  • Knowledge of solid state electronics and electronics testing equipment or electronic equipment design.
  • Knowledge of mechanical maintenance methods.
  • Knowledge of but not limited to: Soldering Iron, Volt/Ohm Meter, Common Hands Tools
  • Ability to instruct, direct, and evaluate employees.
  • Ability to apply basic electronic concepts and the properties and usage of electronic components
  • Ability to maintain records, prepare standard or technical reports and articles, as well as compose correspondence related to the work.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • hands-on hardware troubleshooting experience.

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