Renewal Channel Specialist

US-CA-Agoura Hills
Job ID
44626
Function
Operations

Overview

Contributes to managing the relationship between Zebra and our channel partners or distributors selling and / or providing service to Zebra devices and solutions 

Responsibilities

- Consults with assigned distributors or channel partners to identify process improvement opportunities to support excellence in service sales, including increase to service revenues and improving efficiencies of business process 
- Key resource assigned to channel partners on Zebra services

Work with Distributors /channel partners to consistently improve processes and maintain education about the changes to our systems, available services, processes, pricing and SKU's 

- Key escalation/contact point when distributors or channel partners identify issues

- Works on action plans resulting from channel partner distributor requests. Resolves in a timely fashion, communicates status updates to stakeholders as appropriate

- Analyzes and updates internal pricing system with SKUs and Discount Codes as needed

- May analyze and update contract entitlement system information to ensure accurate End of Service Life (EOSL) dates are represented to prevent rejected orders for beyond EOSL terms

- May work with internal teams or vendors to ensure EDI transactions are processed in a timely manner. Audits status of EDI transactions. Demonstrates ownership and accountability to resolve to partner or distributor satisfaction 

Proactively checks end user site for accessibility. Acts to resolve if site is down / unavailable to distributors or channel partners 

- Works with internal stakeholders to ensure the information available to distributors / channel partners

- Measures, reports and helps drive performance against KPI's for assigned channel partners or distributors 

- Contributes to managing accurate records of active / active distributors or channel partners

 

 

 

Qualifications

 

- Preferred Education - Bachelor's Degree required or equivalent experience

- Minimum of 2+ years experience

- Strong quantitative, analytical and statistical skills 

- Able to cultivate strong collaborative working relationships and contacts within work group and throughout the company 

- Working knowledge of Oracle and Salesforce.com systems

- Understanding of service renewals business processes and tools

- Excellent interpersonal, communications and relationship management skills

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