Program Manager, Senior

US-NY-Holtsville
Job ID
44679
Function
Operations

Overview

Manages low-level, simple programs consisting of multiple, small projects to more complex projects. Coordinates departmental or cross-functional teams, focused on delivering new or upgraded existing products or services. Manages programs from inception to completion (or transition), including tracking and evaluation of program performance. Ensures that programs are completed on time, within budget, and within accepted quality metrics by managing through Project Managers, each responsible for managing an aspect of the program. Participates in program review and status meetings, and communicates project status. Utilizes  program management methodologies to ensure maximum program effectiveness. Motivates program team to ensure optimal performance. Work is evaluated upon completion to ensure objectives have been met. Determines and develops approach to solutions.

Responsibilities

Responsibilities

  • Manages the development and implementation of a company’s products and services to success
  • Acts as project manager - monitoring the program from initiation through delivery including planning and directing schedules and overseeing budget/spending. Gathers input from the project team and acts independently to develop a Project Plan for projects of moderate to significant scope which may include novel products or services. Uses established tools, approaches / methodologies and templates to guide and document the plan and communicate it to the team. Gathers feedback from the team to revise and complete the Project Plan as needed
  • May lead multiple limited to moderate scope projects simultaneously, or manage part of a larger program directly or through oversight of less senior program managers
  • Nominates and solicits participation of team members from key stakeholder teams including Offer /Product Management, Engineering, Service / support and other functional groups, set timelines and budgets independently. Oversees the work of the project team (indirectly supervises) involving members from a wide range of disciplines including engineering, marketing, and operations.
  • Organizes cross-functional activities, ensuring completion of the program i.e. product on schedule and within budget constraints. Owns regular meeting coordination, facilitation and documentation of progress.
  • Gathers status updates from the project team and interprets inputs from the team to assemble a consolidated view of status. Provides regular status updates to senior management as directed. Status reports are expected to be concise summaries, tailored to the audience. Owns ensuring alignment from key leaders of milestone achievement before moving the program forward.
  • Demonstrates the ability to see cross-functional impacts of decisions and project plans and execution. Balances scope, schedule and budget considerations to adjust the project with minimal impact to the business. Understands the business objectives of the program and assumes personal accountability for success of the program against those objectives.
  • Provides assistance with coordination of deliverables and project assets to assist the project team. Personally anticipates and addresses obstacles or issues that are moderate to significant in severity and escalates complex issues to management for assistance. Independently engages additional resources as needed to address obstacles or delays. Adjusts the plan per management guidelines as delays or obstacles are experienced.
  • Demonstrates intermediate knowledge / application of basic Program Management techniques and approaches including familiarity with vocabulary. Demonstrates knowledge and use of PMI PMBOK language and concepts. Effectively uses project management tools in scheduling and staffing plans, with an understanding of task durations and dependencies. Develops exhaustive risk management plans.
  • Demonstrates intermediate understanding of development processes and product launch scope and activities
  • Very limited supervision by management is expected in this position for complex or novel problems.
  • May coach or act as escalation point for level 1 or level 2 Program Managers
  • Supports early stage go to market activities and transition to marketing

 

Qualifications

  • Qualifications:

    • Preferred Education: Bachelor’s degree
    • Preferred Work Experience (years): 5-8 years
    • Key Skills and Competencies:
      • Intermediate to advanced communication and facilitation skills. Formal training preferred
      • Intermediate to advanced presentation skills. Demonstrated comfort in presenting to mid to senior level cross functional audiences.
      • Demonstrated working knowledge of advanced concepts with program management approaches, tools and methodologies. PMP certification preferred
      • Intermediate to advanced skills in PC based documentation tools including MS Office and MS Project
      • Intermediate to advanced skills in delegation and follow up
      • Demonstrated working knowledge / experience  of technical business unit assigned to (Hardware, Software, Services, etc)

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