This position is responsible for the delivery and operational implementation of PartnerConnect programs consisting of multiple, small projects, and large quarterly releases. This role coordinates with the Channel Strategy, Pricing and Analytics teams as well as departmental or cross-functional teams, to deliver new or upgraded requirements for Partners and Distributors in keeping with the overall Global Partner Strategy. This position provides guidance for the program operations from inception to completion (or transition), including tracking and evaluation of program performance. Ensures that approved programs are completed on time, within budget, and within accepted quality metrics by working with the sales and channel operations enablement teams and IT, each responsible for managing an aspect of the program. Participates in program review and status meetings, and communicates project status. Utilizes six sigma and program management methodologies to ensure maximum program effectiveness. Motivates channel operations teams globally and regionally to ensure optimal performance. Work is evaluated upon completion to ensure objectives have been met. This role is also responsible for ensuring the policies associated with the PartnerConnect program and ongoing governance are implemented and enforced based on the overall strategy and guidelines.
The Sr. Manager, Channel Operations Program Management & Governance role will coordinate with the Channel Strategy, Analytics and Pricing teams to develop and ensure delivery of all elements of the partner program strategy and ongoing measurement of efficacy. This position will provide direction to channel and sales operations tools and process teams, regional channel operations groups, as well as other key stakeholders on how to operationalize the goals of the PartnerConnect program. This position will need to interface with all levels of the organization internally and externally. This person will apply knowledge of the reseller and systems integrator community in general and the PartnerConnect program strategy and operations; as well as Zebra’s channel and business structure and marketing strategies, to complete all the accountabilities noted below. This person will need deep business and operational understanding of the partner & distributor sales model, strong knowledge of the marketplace, as well as Zebra systems and tools to drive global solutions and enable smooth implementation of the strategy.
The individual will have a strong collaborative approach with all the stakeholders to drive alignment to the global partner strategy and enable a more consistent global process implementation and governance while supporting regional needs and improving the overall partner experience. To support the leadership approach, the individual will bring industry best practices and recommendations to keep the PartnerConnect program operations and experience current and competitive in each regional market.