HR Generalist

Job ID


This position is a client facing HR Partner that will support Global Customer Support organization. Key responsibilities are employee relations, performance management and talent management in assigned client group.


  • Working together with business leaders, understand the requirements of the organization and identify and implement solutions to support high performing teams
  • Collaborates effectively with regional peers to support the global organization in an aligned and coordinated fashion
  • Coaching leaders in effective performance management to course-correct the performance of any employee whose results or behaviors do not meet expecations 
  • Championing the organization's values and culture
  • Facilitating talent review process and follow up actions, including support for development plans
  • Participating actively in the selection of talent for key roles and leaders
  • Acting as an advocate for the needs of the client group in design of corporate programs, policies and processes
  • Delivering training (live delivery and web based) on HR process and tools, leadership and other topics as assigned
  • Investigation and successful resolution of employee complaints


  • Bachelor’s degree in Human Resources or related discipline
  • Minimum of 3 years as a client facing HR partner supporting call center or other technical services functions
  • Strong verbal and written communication skills 
  • Capable of building effective working relationships with senior management 
  • Excellent communication, presentation, and interpersonal skills 
  • Must be able to present concepts and recommendation to all levels of management 
  • Strong analytical, problem solving, and project management skills 
  • PHR certification preferred

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