Business Relationship Manager (Services & Repairs)

US-IL-Lincolnshire | US-NY
Job ID


Manages, drives and leads the relationship between business partners and IT. 


  • Manages, drives and leads the relationship between business partners and IT.
  • Formulates the strategy development, project proposal creation, and ensures alignment between teams.
  • Provides expertise of the business processes supported by IT solutions in at least one of the following functional areas: Sales, Channel, Marketing, Services, Supply Chain, Finance, Engineering, HR, or Legal.
  • Manages the performance of information technology delivery of IT services to ensure the business value is realized.
  • Works directly with the business, information technology user groups and contracted service providers to assess and prioritize needs by way of the established portfolio planning processes.
  • Manages the development and executiion of service level agreements.
  • Manages feedback from users, communicates scorecards and implements improvement strategy.
  • Manages cost and spend analysis to identify cost effective solutions for existing and future needs


  • Preferred Education:
    • Bachelor's Degree required. Advanced Degree preferred.
  • Preferred Work Experience (years):
    • 8+ years of experience
  • Key Skills and Competencies:
    • Strong communication skills to effectively work with others
    • Demonstrated ability to solve end user issues
    • Advanced technical experience
    • Ability to mentor team members
    • Managing complex issues and applying root cause analysis
    • Expert knowledge of applicable IT systems/applications
    • Ability to implement new systems and tools
    • Experience managing IT documentation processes
    • Advanced analytical skills
    • Advanced demonstration of project managing IT solutions
    • Manages in a fast-paced, high growth, rapidly changing environment
    • Demonstrated ability to identify and implement process improvements

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