• Repair Services- Team Lead

    Location US-IL-Buffalo Grove
    Job ID
    45114
    Function
    Operations
  • Overview

     

    Performs logistical tasks (receiving & shipping), troubleshooting, repairs (mechanical or electrical in nature), testing, and cleaning of customer returned products. Directly supports operational improvement activities and implementation of cost reduction ideas.

    Responsibilities

    • Interacts with junior level staff regarding work distribution.
    • Requires ability to gain the cooperation of others to assure work is completed according to timetables and standards.
    • May be required to interpret and frame complex or specialized information for presentation to varied audiences, depending on role.
    • May have contact with key internal and external stakeholders in order to resolve complex problems.
    • May network with key contacts outside own area of expertise.
    • Monitors daily operations of a unit or sub-unit.
    • May represent the unit on project teams and may perform in project leadership role on projects of significant scope and impact depending on role.
    • Complexity of problem solving varies according to role.
    • Requires ability to assess and respond effectively to work quality and flow problems.
    • Effectively distributes work, providing performance guidance as needed.
    • Acts as a lead worker though has no formal supervisory responsibilities.
    • Provides leadership in emergency situations such as building evacuations or in cases of employee emergencies.
    • Full knowledge of ISO requirements and demonstrated ability to handle external auditors.
    • Develops basic reports, reviews data for accuracy, analyzes data, and uses findings of analytics to prioritize areas for further investigation to sustaining engineering or other functions.

    Qualifications

    • Preferred Education:
      • High School or equivalent
    • Preferred Work Experience (years):
      • 4+ years
    • Key Skills and Competencies:
      • Able to work in a team environment.
      • Good communication and interpersonal skills.
      • Able to follow and understand work instructions.
      • Requires full knowledge of own area of functional responsibilities.

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