Customer Engagement Systems Engineer (Mobile Devices)

Location US-IL-Lincolnshire
Job ID


Role Description

The Customer Engagement (CE) Systems Engineers (SEs) in Zebra will provide technical leadership in the development of mobile computing Platform: Hardware, Software, and Solutions.

They will use technology, market and customer trends to specify and develop new features and product concepts. They will be front facing to the customers to identify areas improvement, gaps in requirements, help define user stories and use cases. Additionally, they will lead architectural analysis of the customer implemented solutions, and will coordinate feasibility studies and design tradeoffs among the Engineering, Product Management and Program Management stakeholders.

The Customer engagement SEs will be responsible for capturing/supporting the solution, system, and product requirements from a customer perspective, the main focus will be onsite customer support, for monitoring their verification, and for assurance of overall solution reliability and quality.


  • Scope of Responsibilities

    The scope of Customer Engagement Systems Engineering responsibilities will include:

    • Collaborating with Portfolio Management, Product Management and Customers in defining the Use Cases, the Device and Solution implementations; this will include participation in Customer site visits;
    • Working closely with the Product Management team and with the Solutions Architecture team to refine Use Cases using structured methodologies and capturing them in an engineering database tool (Siemens, Polarion);
    • Actively participate in the sales cycle by working closely with Field account teams and CE program management in supporting beta, light house customers and/or partners, in trials /bake offs.
    • Supporting Product System Engineering in developing and/or supporting the creation of User Stories and Use Cases.
    • Application of Agile development methodologies in both Hardware and Solution development;
    • Ability to travel and managing technical solutions in the field
    • Providing overall technical leadership across Electrical, RF, Mechanical, and Software Engineering functions driving, or participating or supporting in, the following:
    • Product Requirements Specifications
    • System Level architecture for the product family, including defining the hardware and software feature requirements
    • Operating Systems considerations / capabilities
    • Competitive Benchmarking
    • Compatibility and Interoperability
    • Master Verification Plans
    • Program schedules
    • Technical issues and risks management
    • Supporting validation of Customer-Facing Attributes (CFAs) and Critical Parameter (CP) Testing based on customer interactions for specific products.
    • Defect and Issue Management Tracking using Atlassian, JIRA


  • Education, Experience, and Specific Knowledge / Skills:

    • Bachelors of Science Degree in Computer Science, Computer Engineering, Electrical Engineering, or Engineering Science; Masters preferred.
    • 5 – 10 years of experience with specification and development of computing platforms and architectures.
    • 3+ years leading cross functional product development teams, especially in wireless or mobile computing applications, with in-depth knowledge of key elements such as Operating Systems, processors, displays, radios, and batteries.
    • Demonstrated capability of applying systems engineering analysis and modeling methods.
    • Demonstrated capability of being able to decompose customer/business requirements to internal technical product solutions.
    • A very valuable asset is a strong software background including experience with:
    • application and driver development in mobile OS environments (Android, WinMo, WinCE);
    • device endpoint security, multi-factor authentication, anti-virus, biometrics, secure computer architectures and certificate and key management;
    • networking protocols: TCP/IP, UDP, FTP, VPNs, client/server and network management;
    • experience with WWAN (LTE, UMTS, GSM/CDMA), WLAN (802.11a/b/g/n, 802.11i, 802.1x, CCX), and Bluetooth, including security protocols.
    • Prior experience working in an Agile development team is an asset.
    • Highly self-motivated individual with the ability to effectively present to senior leadership within the EMC organization.
    • Strong complex problem solving skills
    • Strong interpersonal and negotiation skills with ability to positively influence and persuade highly technical associates and customers
    • Excellent communication and presentation skills, both in person and over the phone/online
    • Experience working in a global organization with geographically distributed teams
    • Experience working in a matrixed organization

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