Cell Phone Repair Associate

Location US-IL-Buffalo Grove
Job ID



Zebra offers customers a complete end-to-end solution — from mobile computers and scanners to specialty printers, RFID, software and services — for identifying, tracking and managing critical assets, people and transactions.



We are growing and looking for Repair Associates to help keep our customers connected by repairing their mobile devices.


  • Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
  • Creates work instructions, check sheets, or other process documentation.
  • Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and quality standards.
  • Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
  • Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
  • Trains associates in basic work assignments and shares information with the team regarding new learning.
  • Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
  • May perform activities to calibrate tools and maintain equipment.
  • May obtain certification as an emergency responder.
  • May obtain training in other areas of safety (i.e. fire extinguisher use).


  • Required Education:
    • High School or equivalent experience. Successful prior or current experience in role or service with Zebra (e.g., through a contractor) may be considered equivalent experience.
  • Preferred Work Experience (years):
    • 1+ year
  • Key Skills and Competencies:
    • Able to work in a team environment
    • Good communication and interpersonal skills
    • Able to follow and understand work instructions
    • Common hand tools
    • Soldering on circuit boards
    • Working with ribbon cables and flexible printed circuits 

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share with your network