• Cell Phone Repair Associate

    Location US-IL-Buffalo Grove
    Job ID
    45388
    Function
    Operations
  • Overview

     

    Zebra offers customers a complete end-to-end solution — from mobile computers and scanners to specialty printers, RFID, software and services — for identifying, tracking and managing critical assets, people and transactions.

     

     

    We are growing and looking for Repair Associates to help keep our customers connected by repairing their mobile devices.

    Responsibilities

    • Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
    • Creates work instructions, check sheets, or other process documentation.
    • Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and quality standards.
    • Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
    • Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
    • Trains associates in basic work assignments and shares information with the team regarding new learning.
    • Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
    • May perform activities to calibrate tools and maintain equipment.
    • May obtain certification as an emergency responder.
    • May obtain training in other areas of safety (i.e. fire extinguisher use).

    Qualifications

    • Required Education:
      • High School or equivalent experience. Successful prior or current experience in role or service with Zebra (e.g., through a contractor) may be considered equivalent experience.
    • Preferred Work Experience (years):
      • 1+ year
    • Key Skills and Competencies:
      • Able to work in a team environment
      • Good communication and interpersonal skills
      • Able to follow and understand work instructions
      • Common hand tools
      • Soldering on circuit boards
      • Working with ribbon cables and flexible printed circuits 

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