Repair Services Associate, II

Location US-AR-Bentonville
Job ID



Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.


  • Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
  • Creates work instructions, check sheets, or other process documentation.
  • Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and quality standards.
  • Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
  • Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
  • Trains associates in basic work assignments and shares information with the team regarding new learnings.
  • Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
  • May perform activities to calibrate tools and maintain equipment.
  • May obtain certification as an emergency responder.
  • May obtain training in other areas of safety (i.e. fire extinguisher use).


  • Required Education:
    • High School or equivalent experience. Successful prior or current experience in role or service with Zebra (e.g., through a contractor) may be considered equivalent experience.
  • Preferred Work Experience (years):
    • 1+ years
  • Key Skills and Competencies:
    • Able to work in a team environment
    • Good communication and interpersonal skills
    • Able to follow and understand work instructions
    • Common hand tools

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