Repair Technician, II

Location US-AR-Bentonville
Job ID
45408
Function
Operations

Overview

 

Zebra offers customers a complete end-to-end solution — from mobile computers and scanners to specialty printers, RFID, software and services — for identifying, tracking and managing critical assets, people and transactions. We have 6,500 employees in approximately 120 locations around the world.

 

Provides repair services and solutions of customer equipment.  Perform modular level repair of Zebra handheld devices under service contract in workbench environment. Load and test software applications and operating software. Use small hand tools.  Performs basic soldering.  Possesses a basic understanding of application loading of devices and basic PC skills.

Responsibilities

  • Provides repair services and solutions of customer equipment.
  • Performs logistical tasks, trouble shooting, repairs (mechanical or electrical in nature), testing, and cleaning of customer returned products.
  • Troubleshoots quickly and accurately based upon information given, observations, and/or product knowledge.
  • Understanding of the top common failure modes of products in areas of expertise.
  • Regularly contributes ideas and supports the implementation of continuous improvement action items. 
  • Performs tasks associated with servicing customer product using both mechanical and electronic based skills. To include: Electronic/mechanical repairs, board level repairs, cleaning, loading software/firmware, testing, and final inspections.
  • Ability to troubleshoot quickly and accurately (mechanical or electrical issues) based upon information given, observations, schematic fault analysis, and/or product knowledge.
  • Learns and develops familiarity with a smaller subset of products and processes.
  • Applies basic knowledge of electronic principles.
  • Documents records of work performed to resolve customer issues.
  • Basic PC skills, MS office etc.

Qualifications

 

  • Preferred Work Experience (years):
    • 1 + years
  • Key Skills and Competencies:
    • High school diploma or equivalent.
    • Experience as a repair technician, having performed repair operations to required quality levels and job standards.
    • General math skills.
    • Knowledge of computers and test equipment is required.
    • Manual dexterity and visual coordination are required.
    • Prior use of various hand tools.
    • Ability to stand and/or sit on production line throughout the shift.
    • Works well with others

 

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