Senior Repair Technician-Evening Shift

Location US-IL-Buffalo Grove
Job ID
45596
Function
Operations

Overview

 

 

 

Provides repair services and solutions of customer equipment. Perform modular and limited component level repair of Zebra devices under service contract in workbench environment. Load and test software applications and operating software. Use small hand tools.  Demonstrate good soldering skills.  Possess an understanding of application loading of devices, network and basic PC skills.  Ability to perform duties as back-up for Team Lead as required.This is an evening shift position.

Responsibilities

  • Provides repair services and solutions of customer equipment with minimal supervision.
  • Provide input & feedback helping to improve the efficiency and accuracy of the repair process.
  • Performs logistical tasks, trouble shooting, repairs (mechanical or electrical in nature), testing, and cleaning of customer returned products.
  • Performs tasks associated with evaluating and validating customer complaint information, repair history, and contract entitlements.
  • Troubleshoots quickly and accurately based upon information given, observations, and/or product knowledge.
  • Thorough understanding of the top common failure modes of products in areas of expertise.
  • Performs work method analysis and develops best practices for a variety of operations along with setting standard work times. Analyzes data and trends associated to repeat repairs with ability to implement corrective actions.
  • Ensures that the test equipment, devices under test, and the testing environment are correctly maintained such that test results are not compromised with full understanding of maintenance and calibration programs.
  • Regularly contributes ideas and supports the implementation of continuous improvement action items. 
  • Performs tasks associated with servicing customer product using both mechanical and electronic based skills. To include:  Electronic/mechanical repairs, board level repairs, cleaning, loading software/firmware, testing, and final inspections.
  • Learns and develops the ability to troubleshoot quickly and accurately (mechanical or electrical issues) based upon information given, observations, schematic fault analysis, and/or product knowledge.
  • Learns and develops a strong knowledge of a smaller subset of products and processes.
  • Applies basic knowledge of electronic principles
  • Documents records of work performed to resolve customer issues.

Qualifications

  • Preferred Work Experience (years):
    • 2 + years
  • Key Skills and Competencies:
    • Experience as a repair technician, having performed repair operations to required quality levels and job standards.
    • Basic PC skills, MS Office.
    • General math skills.
    • Knowledge of computers and test equipment is required.
    • Manual dexterity and visual coordination are required.
    • Prior use of various hand tools.
    • Ability to stand and/or sit on production line throughout the shift.
    • Works well with others.
    • Work independently.
    • Resolve technical issues and make recommendations.
    • Strong job knowledge and training ability.
    • Possesses leadership potential
    • High School or equivalent experience. Successful prior or current experience in role or service with Zebra (e.g., through a contractor) may be considered equivalent experience.

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