Director, Human Resources Operations

Location US-IL-Lincolnshire
Job ID


The Director of Human Resources Operations manages and is accountable for the development, operation and advancement of the human resource operations of the company. The ideal candidate will bring an innovative approach to HR processes that encompasses all areas that are priorities to our most important asset, our employees. This role drives an innovative, best in class approach to HR execution.

Reporting to the Global VP of Talent and serving as a key member of the Human Resources leadership team, the Director of HR Operations will drive business results and provide leadership and vision around strategic program development that will enable the attraction, development, and retention of key talent.

He/She will serve as an expert resource in building and implementing scalable infrastructure and processes, designing best practice programs to ensure that the company is positioned in the market as a best place to work organization.


  • Implement HR operational excellence philosophy and programs throughout the organization
  • Drive and execute corporate strategy, support business objectives and key organizational priorities
  • Develop and disseminate effective and clear communications regarding all HRIS programs, policies, and practices
  • Programme manage any new HRIS implementation plan
  • Create a value-added approach to Talent Acquisition (TA) analytics, review for process improvements through enabling global standards in reporting, metrics on TA and processes
  • Monitor workforce trends to assess headcount growth and drive workforce management efforts, including requirements for audit and compliance
  • Serve as an internal expert and provide advice and guide peers, management and staff on all HRIS capabilities and use of analytics.
  • Optimize HRIS systems to meet workforce requirements creating opportunities for automation, self-service and reduction of manual processes. Accountable for effectiveness of HRIS system and associated processes and programs including Applicant Tracking, On-boarding, Learning Management, and Performance Management/Goals Systems etc.
  • Review and set the strategic direction for all governance and audit processes, ensuring relevant processes are in place.
  • Ongoing management of the governance structure on Global Policies and Practices.
  • Create and lead Global HR Shared Services (HRSS) best practices sharing across 4 regions and look at ways to ensure HR excellence and processes improvements in the way we work.  
  • Key participant in M&A activity as appropriate
  • Design and maintain HR dashboard metrics and key benchmark data.
  • Programme manage HR projects for HRLT
  • Seeks continual improvement of the efficiency and effectiveness of the group; provides individuals with professional and personal growth with emphasis on opportunities.
  • Manage expense budget, assists with budget tracking and compliance.
  • Mentor and develop direct reports or other team members, as appropriate.


  • Exceptional written and verbal communication skills with proven record of implementing and communicating ideas to obtain approval on ideas and programs, align internal and external resources, and guide change among workforce in a positive manner.
  • Tenacity and Operational Excellence- Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Manages business priorities and resources to ensure timely, efficient and cost-effective achievement of business results.
  • Tactical Problem Solving and Judgment - Superior problem-solving ability and track record for continuous HR process and program improvement. Exceptional analytical, statistical, quantitative, and deduction skills. Able to use good judgment and possess confidence to make appropriate and necessary decisions. Initiates action only after evaluating the consequences of the action and determining the benefits are likely to outweigh the costs.
  • Respect for People and Collaboration - Ability to build relationships and work well across functions including the ability to work constructively through others within and outside direct lines of control to get things done. Create and maintain a collaborative team environment; to build trust-based relationships with people by treating them with dignity, respect and fairness while valuing their diversity in background and views. Emphasize team accomplishment in conjunction with individual contributions. Will need to work with stakeholders within in Finance, IT and Finance ( payroll) etc.
  • Business Ally - Understands both the business and external factors that influence success as evidenced by a proven track record on bringing in change management to drive more self-serving HR philosophy.
  • Operational Executor - Effectively and efficiently administers day-to-day work of managing people within the organization. Efficiently manage projects by maintaining direction and focus through proactive planning, organized approaches to work, and meeting deadlines. Capacity to prioritize and oversee multiple projects in a fast-paced environment with strong organizational planning and project management skills demonstrated by a track record of advancing programs while meeting and exceeding deadlines.
  • Strategic Reasoning - Combines the ideas of self and others to envision the possibilities and chart course to an improved future state. Demonstrates strategic thinking, leadership capabilities, including people development/coaching,objective setting, and measurement skills.
  • Talent Development - Ability to coach managers and employees through complex issues. Demonstrates the capacity to manage changing priorities and ambiguity while remaining calm and controlled. Uses interpersonal styles and methods that inspire and guide individuals toward higher levels of performance; modifying behavior to accommodate tasks, situations, and individuals involved.
  • Systems Experience - A proficient user, Oracle, or other HR Information Systems. Understands basics of report writing, software tools, and interfaces between main and ancillary systems.
  • Technical Knowledge  Proficiency in MS Office, including Word, Excel, PowerPoint and Access.


  • Bachelor’s degree in Human Resources, Business Administration or related discipline. An advanced degree is highly desirable.
  • Minimum of 15 years of broad based HR Operation/HRIS experience with ability to demonstrate a progressive track record of increased responsibility during his/her career. Experience working across multiple functions/divisions of an organization and having experience working with all levels. Prefer experience with a company known for having contemporary, “best-in-class” practices.  International/global experience is a plus
  • Have at least 5 years’ experience of leading change initiatives within an organization.
  • Solid understanding of how to drive growth and profitability through strategic human capital initiatives and efficiencies
  • Must have managed a team across HR disciplines and across cultures

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