Global Services, Master Data -Business Analyst

Location US-IL-Lincolnshire
Job ID


Master data is a key asset of Zebra Technologies.  This role provides overall data stewardship and master data governance for the Zebra Global Services business.  This role is responsible for ensuring ongoing accuracy and completeness of the master data needed to effectively deliver global support, managed and professional services to our vast customer base. 


  • Recommends leading best practices and management strategies to further improve the maturity of Zebra’s Global Services master data, including customer, contracts data, installed base data, and item data
  • Primary caretaker overseeing the accuracy and integrity of Zebra’s installed base data; accountable for data policies and standards for effective Master Data Management (MDM)
  • Collaborates with data owners to identify and address global services data interdependencies across businesses and functions
  • Defines and oversees successful execution of data migration strategies related to business and system transformation programs
  • Identifies the data and/or data modifications needed to meet business objectives as new requirements, opportunities or issues are identified
  • Works closely with data producers, Information Technology and Implementation teams to understand and manage data integrity
  • Performs routine reviews of services-oriented master data, in order to identify potential issues and/or opportunities for improvement
  • Defines and oversees successful execution of data cleansing and de-duplication strategies
  • Defines and reviews metrics for measuring ongoing data quality
  • Oversees data integrity issues through to resolution.  Works independently to resolve simple data quality/management issues, and coordinates and leads cross functional teams to resolve complex data quality/management issues. 
  • Documents data attribute definitions, source, owners, data-flows, rules & requirements
  • Provides subject matter expertise and insight for system development projects
  • Uses business acumen to look beyond the data to generate recommendations for a wide variety of moderately complex problems to review directly with business stakeholders.
  • Identifies and interprets trends and patterns in datasets to locate influences.
  • Contributes to corporate data governance processes and quality in assigned area of responsibility


  • Preferred Education:
    • Bachelor’s degree 
  • Preferred Work Experience (years):
    • 5+ years of experience 
  • Key Skills and Competencies:
    • Can synthesize complex data into themes, stories and recommendations
    • Intermediate systems knowledge in contract/product/item/ installed base master data maintenance in Agile, Siebel and EBS
    • Demonstrated prior success in managing master data
    • Microsoft Excel – intermediate to advanced skills
    • Can present data in a visually compelling format to help business stakeholders understand the issues, possibilities and recommendations
    • Microsoft PowerPoint – intermediate to advanced skills
    • Presentation skills – intermediate skills to advanced required. Some formal training in public speaking / presentation skills preferred.
    • Change Management
    • Demonstrated experience working with cross functional teams
  • Demonstrated experience working independently and collaboratively on projects
  • Visio – intermediate to advanced skills
  • Experience with product data management business processes is preferred
  • Experience working on projects with system integrations a plus

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