• Customer Experience Specialist, II

    Location US-NY-Holtsville
    Job ID
    Customer Support
  • Overview

    As the primary point of contact, oversees experience and adds intangible value to ensure satisfaction for their assigned customer accounts.  


    • Ensures overall service and solution delivery to achieve quality customer outcomes
    • Manages the relationship with account and oversees customer satisfaction for assigned accounts
    • Acts as primary contact for the client and behaves professionally to support client retention / renewal
    • Participates in regular customer and partner meetings to review service plans and recommends improvement to services
    • Advises the client and introduces client to new offerings / upsells to assist client in solving business problems
    • Delivers cost reduction goals and demonstrates ownership of revenue goals aligned with Sales
    • Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
    • Interprets data provided by the customer to help drive effective business decisions
    • Ensures customer SLA’s / KPIs and quality standards are met
    • Ensures territory/vertical readiness for new product and offer launches
    • Delivers service reference customer case studies to distinguish company services and solutions from competitors


    • Bachelor's degree
    • Minimum of 2- 5 years of experience in an account management role
    • English fluency – written and verbal. Local language requirement may also apply.
    • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
    • Customer service values / orientation
    • Solid professional work behaviors (attendance, teamwork, time management)
    • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
    • Demonstrates an understanding of key financial factors
    • Full knowledge of job related knowledge and procedures
    • Ability to design and deliver reports for clients

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share with your network