• Repair Services Associate II- Evening shift

    Location US-IL-Buffalo Grove
    Job ID
    49744
    Function
    Operations
  • Overview

    Performs a variety of tasks associated with servicing customer products. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components. This is a evening shift position 3:45 pm to 12:15 am.

    Responsibilities

    • Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
    • Creates work instructions, check sheets, or other process documentation.
    • Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and quality standards.
    • Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
    • Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
    • Trains associates in basic work assignments and shares information with the team regarding new learnings.
    • Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
    • May perform activities to calibrate tools and maintain equipment.
    • May obtain certification as an emergency responder.
    • May obtain training in other areas of safety (i.e. fire extinguisher use).

    Qualifications

    Required Education:

    • High School or equivalent 

    Preferred Work Experience (years):

    • 1+ years

    Key Skills and Competencies:

    • Able to work in a team environment
    • Good communication and interpersonal skills
    • Able to follow and understand work instructions
    • Common hand tools
    • Soldering on circuit boards
    • Working with ribbon cables and flexible printed circuits 

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