• Director Program Management

    Location US-IL-Lincolnshire
    Job ID
  • Overview

    Zebra’s Global Managed Services and Support Group makes contributions to the organization by creating products and services for our customers that advances their productivity and helps them realize their potential as they utilize Zebra product.  We are people passionate about creating differentiated products and software experiences and aim to be an innovator in the services space.


    We are looking for a Director of program management who is passionate about driving the end-to-end delivery of services and support offerings that exceed customer expectations. We are looking for a director that can manage complex programs across the organization, utilizing existing process to execute, while also determining new areas of efficiency and innovation in our development process. You will work extensively with Product Management, Product Development, Marketing, Finance, and other internal teams in effort to create program plans that deliver according to customer and market expectations which drive significant value to the business unit and Zebra overall.


    Your track record must include experience or understanding in developing multi-disciplinary team leadership, collaborating with cross-functional leaders in complex environments, agile planning and execution methodologies, and program management tools and techniques that will help drive efficiency in the execution phases of our product and service development/launches.


    You must have a strong desire, passion, and ability to understand and drive internal processes, dependencies, and methodologies that will allow you to develop end to end program plans that meet our delivery targets. You should have a strong knowledge in platform and applications software development, and ideally have a comprehension of needs within the support and services portion of a consumer electronics business.


    Our definition of program management is one of the most comprehensive and challenging in the industry and is looking for your expertise in driving our best in class execution of our products and services.


    • Works collaboratively with other senior leaders to align on and set the strategic direction for Program Management organization, aligned with overall company strategic initiatives. Contributes significantly to roadmap planning for service lines supported.
    • Manages the Program Management Office within the Support Services Business Unit. Sets standards for all program management activities including new product or service development process, program management tools, templates, deliverables, checklists, presentation formats, etc. Establishes continuous improvement process for new service development.
    • Manages the development and implementation of a company’s products and services to success, primarily through providing direction and oversight to subordinate program managers. Oversees the work of subordinate Program Managers to stay informed, and ensure success of all programs under scope. Acts as escalation point for Program Managers in all aspects of managing the program including resourcing, accountability for deliverables, budget, time phasing or de-scoping of the program.
    • Recognized as an "expert" in the business function in which programs operate and in program management discipline. Can use business/process expertise to identify potential issues, challenge assumptions and effectively participate in solutions discussions. Able to use this knowledge in status updates and presentations, and provide clarifying information where necessary. Understands the strategic business objectives of the portfolio of programs and assumes personal accountability for success of the programs against those objectives Translates strategy into deliverables. Provides clear direction to subordinate team.
    • Collects , summarizes and leads executive reporting for programs under scope. Leverages team to provide detailed information about program status, obstacles or delays. Interprets status information to drive decisions on prioritization, resources, etc to support program success.
    • Coaches / develops knowledge of subordinate program managers in internal process and key work skills including knowledge / application of Program Management techniques and approaches, mastery of vocabularly, project management tools in scheduling and staffing plans, understanding of task durations and dependencies, development of exhaustive risk management plans.
    • Directly supervises a team of Program Managers and/or contractors
    • Has overall control of planning, staffing, managing expense priorities, and recommending and implementing changes to business processes
    • Regularly interacts with executives.


    • Master’s degree / MBA, PMP Certification preferred
    • 15 or more years experience in the area of program or project management, including minimum 5 years management experience
    • Key Skills and Competencies:
      • Experience driving the lifecycle management process of large-scale product and/or service offerings, including working cross functionally to properly represent and drive on-time delivery. 
      • Advanced collaborative skills at executive level and across the organization.  Must have influence over peers and senior members of the team in effort to drive on-time delivery and program status.
      • Demonstrated expert knowledge of advanced concepts with program management approaches, tools and methodologies. PMP certification preferred. Ability to coach / mentor less senior PMs in PM fundamentals.
      • Advanced management skills including setting direction, driving accountability in the team, selecting and developing talent
      • Advanced coaching skills, particularly in the areas of influence / matrix managementAdvanced communication and facilitation skills, including conflict management. Formal training preferred
      • Advanced presentation skills. Demonstrated comfort in presenting to executive level cross functional audiences.
      • Advanced skills in PC based documentation tools including MS Office and MS ProjectDemonstrated expert knowledge / experience  of technical business unit assigned to (Hardware, Software, Services, etc)

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