• Repair Services Associate, II

    Location US-IL-Buffalo Grove
    Job ID
    50002
    Function
    Operations
  • Overview

    Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.

    Responsibilities

    • Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
    • Creates work instructions, check sheets, or other process documentation.
    • Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and qualify standards.
    • Pro-actively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
    • Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
    • Trains associates in basic work assignments and shares information with the team in regards to new learnings.
    • Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
    • May perform activities to calibrate tools and maintain equipment.
    • May obtain certification as an emergency responder.
    • May obtain training in other areas of safety (i.e. fire extinguisher use).

    Qualifications

    • Required Education:
      • High School or equivalent experience. Successful prior or current experience in role or service with Zebra (e.g., through a contractor) may be considered equivalent experience.
    • Preferred Work Experience (years):
      • 1+ years
    • Key Skills and Competencies:
      • Able to work in a team environment
      • Good communication and interpersonal skills
      • Able to follow and understand work instructions
      • Common hand tools

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