Zebra Technologies (Zebra.com, NASDAQ:ZBRA) builds tracking technology and solutions that generate actionable information and insight, giving companies unprecedented visibility into their businesses by giving physical things a digital voice. The Enterprise Intelligence Software team is an exciting part of the Zebra Technologies business, created to deliver innovative solutions that increase productivity and efficiencies of businesses and public organizations across key vertical markets. Our team is looking for an experienced Sustaining Engineer to build out and expand support teams for future and existing production software and data delivery services.
This Senior Engineering Operations Manager will be part of a team supporting our customers (internal and external) engaged with our visibility applications, dashboards, portals and API data delivery services. The platform gives our customers, partners, and professional services teams valuable status and insights into operational assets and associated data. The primary objective of this role is to work with our customer support teams and development teams to investigate and resolve software and data issues governed by strict SLAs. The position will coordinate defect resolution, manage multiple support teams and identify improvements needed to close gaps in customer satisfaction.