• Customer Support Representative, II - Evening

    Location US-NY-Holtsville
    Job ID
    53340
    Function
    Customer Support
  • Overview

    Provides front-line customer service support via phone to all Zebra’s internal and external customers.

    Responsibilities

    1. Provides assistance to customers during all phases of the inventory process.
    2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
    3. Maintains appropriate response times and abandon rates as defined in the department’s goals.
    4. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
    5. Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.
    6. Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
    7. Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.
    8. Maintains a working knowledge of the computer programs currently in use in the department.
    9. Performs other duties as assigned.

    Qualifications

     

    1. HS Diploma and College background required.
    2. Light IT background preferred.
    3. Some prior customer service experience a must.
    4. Excellent communications skills.
    5. Computer literate; exposure to Windows environment.

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