• Senior Services Product Manager

    Location US-NY-Holtsville | US-IL-Lincolnshire
    Job ID
    Product Management
  • Overview

    The Portfolio management team is responsible for determining Zebra’s service offerings and driving development, launch and adoption of services to positively impact the customers’ experience and market share. 


    • Through comprehensive knowledge of market, competitive landscape, customer requirements, distribution channels and Zebra offerings, anticipates market and customer requirements for assigned product(s). Often manages the most complex or immature offers or multiple smaller portfolios. Creates and executes VOC and competitive landscape requirements. Leads cross-functional VOC activities. Monitors target markets and identifies opportunities for innovation.
    • Works collaboratively with other functional leaders to develop, align on business objectives. Owns development and presentation of business case by completing supportive research, authoring slides and delivering presentations to internal and external audiences, routinely including senior management and occasionally including executives. Monitors and reports business metrics against plan. Recommends metrics to assess business performance. Fully accountable for integrated business plan inputs. Develops documentation of product and market requirements. 
    • Demonstrates ownership and engagement beyond immediate assignments by mentoring and collaborating with other portfolio managers.
    • Owns product lifecycle management for assigned Product lines / families of moderate to high complexity, including tactical execution, managing custom requirements, developing and driving end of life plans and execution of inventory objectives. Demonstrates full knowledge of development process. May delegate and oversee the work of Portfolio Manager 1 or 2 level team members in executing tactical objectives to support execution to strategy. Contributes to 3-5 year roadmap development process and makes recommendations on the long term strategy for the entire suite of offerings.
    • Sets pricing strategy. Establishes product price to maximize sales and profitability. Recommends promotion strategy by working in collaboration with Product Marketing department. Provides recommendations to influence distribution strategy to meet market needs. Supports product launch by providing a comprehensive understanding of the value proposition. Deliver product training to sales, sales engineers, technical support and other internal and external stakeholders.
    • Works closely with development teams and other key stakeholders to oversee new service development validating development is on spec. Identifies beta site targets, drafts and implements plans.
    • Monitors financial performance of product lines and makes recommendations for pricing action against revenue and margin objectives. Sets target product costs for new products. Evaluates cost reduction initiatives working in concert with Sustaining Engineering, Finance and other internal partners.
    • Acts as a champion to innovation by generating ideas for new offerings, exposing the team to best practices in offer management and introducing methods for brainstorming and creative thinking
    • Demonstrates leadership in technical skill and work behaviors for the team


    • Preferred Education:
      • Bachelor's Degree or Master’s degree  
    • Preferred Work Experience (years):
      • Minimum 12+ years
    • Key Skills and Competencies:
      • Strong attention to detail / quality
      • Strong process adherence
      • Fluent level of English (written and verbal) as well as local language as applicable
      • Advanced level skills in Microsoft business applications including Word, Excel and Outlook
      • Advanced P & L knowledge
      • Advanced market knowledge in assigned category
      • Customer service values / orientation
      • Strong professional work behaviors (attendance, teamwork, time management, follow through)
      • Advanced analytical and organizational skills
      • Demonstrated experience in managing execution of portfolio management functions
      • Demonstrates good judgment in decision making; applies knowledge and past experience to guide decisions
      • Strong business acumen / industry knowledge in one or more primary verticals
      • Strong Presentation Skills. Formal training strongly preferred.
      • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
      • Advanced problem solving skills

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