• Customer Support Representative, II

    Location US-NY-Holtsville
    Job ID
    53538
    Function
    Customer Support
  • Overview

    Assist clients in all phases of inventory and answer client’s inquiries in a timely manner.

    Responsibilities

    • Answers initial customer calls and routine questions regarding all phases of the inventory process.
    • Monitor emails and answer in a timely manner.
    • Always be logged into the queue and ready to take a call unless on a break.
    • Needs to have the ability to work independently.
    • Responds to customer concerns by following company guidelines and procedures.
    • Escalated complex questions to more senior representatives or management.
    • Document customer concerns and escalate concerns to appropriate channels in a timely manner.
    • Accurately and completely record every Help Desk Call.
    • Demonstrates strong customer service, communication and problem-solving skills.
    • Become completely educated in all Client software and hardware applications.
    • Perform outbound calls to Clients to advise of pertinent information required for their successful inventory.
    • Perform additional tasks as assigned by Department Manager and Supervisors.
    • Must be able to work shift hours including weekends.

    Qualifications

    Preferred Education: 

    • High School graduate or GED - Some college classes preferred.  

    Preferred Work Experience:

    • 1+ years of experience

     Key Skills and Competencies:

    • Bi-Lingual A Plus.
    • Microsoft business applications, including Word, Excel and Outlook.
    • Customer service values/orientation.
    • Solid professional work behaviors (attendance, teamwork, time management, etc.).
    • Communication skills - listening, providing clear and concise information, using proper language and grammar.

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share with your network