• Customer Support Representative, II

    Location US-NY-Holtsville
    Job ID
    Customer Support
  • Overview

    Assist clients in all phases of inventory and answer client’s inquiries in a timely manner.


    • Answers initial customer calls and routine questions regarding all phases of the inventory process.
    • Monitor emails and answer in a timely manner.
    • Always be logged into the queue and ready to take a call unless on a break.
    • Needs to have the ability to work independently.
    • Responds to customer concerns by following company guidelines and procedures.
    • Escalated complex questions to more senior representatives or management.
    • Document customer concerns and escalate concerns to appropriate channels in a timely manner.
    • Accurately and completely record every Help Desk Call.
    • Demonstrates strong customer service, communication and problem-solving skills.
    • Become completely educated in all Client software and hardware applications.
    • Perform outbound calls to Clients to advise of pertinent information required for their successful inventory.
    • Perform additional tasks as assigned by Department Manager and Supervisors.
    • Must be able to work shift hours including weekends.


    Preferred Education: 

    • High School graduate or GED - Some college classes preferred.  

    Preferred Work Experience:

    • 1+ years of experience

     Key Skills and Competencies:

    • Bi-Lingual A Plus.
    • Microsoft business applications, including Word, Excel and Outlook.
    • Customer service values/orientation.
    • Solid professional work behaviors (attendance, teamwork, time management, etc.).
    • Communication skills - listening, providing clear and concise information, using proper language and grammar.

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