• Senior Repair Services Associate- Evening Shift

    Location US-IL-Buffalo Grove
    Job ID
  • Overview

    Performs, understands and analyzes multiple aspects of servicing customer product. Supports the overall repair operation in procurement, data analysis, process improvement, quality/testing, safety and new product development.


    • Posses full product knowledge within a subset of a product family and associated processes. 
    • Competently performs logical and methodical troubleshooting quickly and accurately with demonstrated ability to perform analytical testing and other test experiments to identify root cause of failures.
    • Orders parts necessary for repairs, reviews kanban stocking levels and makes recommendations for adjusting order quantity amounts.
    • Ability to research and collect specifications on mechanical or electronic components and evaluate compliance of components to specifications.
    • Supports NPI (New Products Engineering) with design for serviceability practices on new products.
    • Solid understanding of Lean Manufacturing concepts (i.e. types of waste, cycle and take time, anton, kanban, kaizen, FIFO, JIT, poka yoke, line balancing, etc…)
    • Performs work method analysis and develops best practices for a variety of operations along with setting standard work times.
    • Learns and develops ability to analyze data from reports to make business decisions related to work force utilization (i.e. line balancing, OT, etc...)
    • Full knowledge and understanding of the cost components of the operation.
    • Designs and builds fixtures to assist with improving the efficiency and accuracy of the repair process.
    • Ability to develop accurate and detailed work method documentation.
    • Regularly attends Quality Circle Meetings or other meetings to discuss and present repair analytics.
    • Analyzes data and trends associated to repeat repairs with ability to implement corrective actions.
    • Thorough understanding of the top common failure modes of products in areas of expertise.
    • Learns and develops familiarity with the concepts of basic statistics (i.e. normal distribution, variance, and basic SPC) and can apply them to business needs.
    • Ensures that the test equipment, devices under test, and the testing environment are correctly maintained such that test results are not compromised with full understanding of maintenance and calibration programs.
    • Demonstrates innovative and creative ideas in managing safety in the workplace.
    • Leads by example in terms of safe working behaviors, 5S, and in emergency situations (i.e. fire alarm evacuations).
    • Learns and develops knowledge of industry standards for operational safety topics (i.e. handling hazardous materials and chemicals).
    • Develops and implements corrective actions in response to safety and 5S audit findings.
    • Understands the goals, objectives, and priorities of other areas of the department and supports to align resources to those priorities.
    • Learns, understands and develops the ability to develop well written SMART goals for their own performance management.
    • Develops training content and or courses and delivers training to other associates.
    • Assists repair leaders with daily work load management, employee communications, and other leadership aspects of the operation.
    • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.
    • Receives Intermittent Supervision on day-to-day work and General Supervision on new assignments.
    • Represents the unit on project teams and may perform in project leadership role on projects of moderate scope and impact.
    • Resolves a diverse range of moderately complex problems where analysis of data requires evaluation of a variety of moderately complex factors.
    • Typically requires generation of data in cases where existing data is insufficient to resolve problems.
    • Typically required to interpret and frame information for presentation to varied audiences.
    • Typically has contact with internal or external stakeholders in order to resolve moderately complex problems.
    • Networks with internal and external personnel in own area of expertise



    • Required Education:
      • High School or equivalent experience. 
    • Work Experience (years):
      • 2+ years
    • Key Skills and Competencies:
      • Competently performs the full range of standard duties and performs some advanced duties.
      • Full knowledge of job related policies and procedures, developing knowledge of general corporate policies and directions.

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