Performs, understands and analyzes multiple aspects of servicing customer product. Supports the overall repair operation in procurement, data analysis, process improvement, quality/testing, safety and new product development.
Posses full product knowledge within a subset of a product family and associated processes.
Competently performs logical and methodical troubleshooting quickly and accurately with demonstrated ability to perform analytical testing and other test experiments to identify root cause of failures.
Orders parts necessary for repairs, reviews kanban stocking levels and makes recommendations for adjusting order quantity amounts.
Ability to research and collect specifications on mechanical or electronic components and evaluate compliance of components to specifications.
Supports NPI (New Products Engineering) with design for serviceability practices on new products.
Solid understanding of Lean Manufacturing concepts (i.e. types of waste, cycle and take time, anton, kanban, kaizen, FIFO, JIT, poka yoke, line balancing, etc…)
Performs work method analysis and develops best practices for a variety of operations along with setting standard work times.
Learns and develops ability to analyze data from reports to make business decisions related to work force utilization (i.e. line balancing, OT, etc...)
Full knowledge and understanding of the cost components of the operation.
Designs and builds fixtures to assist with improving the efficiency and accuracy of the repair process.
Ability to develop accurate and detailed work method documentation.
Regularly attends Quality Circle Meetings or other meetings to discuss and present repair analytics.
Analyzes data and trends associated to repeat repairs with ability to implement corrective actions.
Thorough understanding of the top common failure modes of products in areas of expertise.
Learns and develops familiarity with the concepts of basic statistics (i.e. normal distribution, variance, and basic SPC) and can apply them to business needs.
Ensures that the test equipment, devices under test, and the testing environment are correctly maintained such that test results are not compromised with full understanding of maintenance and calibration programs.
Demonstrates innovative and creative ideas in managing safety in the workplace.
Leads by example in terms of safe working behaviors, 5S, and in emergency situations (i.e. fire alarm evacuations).
Learns and develops knowledge of industry standards for operational safety topics (i.e. handling hazardous materials and chemicals).
Develops and implements corrective actions in response to safety and 5S audit findings.
Understands the goals, objectives, and priorities of other areas of the department and supports to align resources to those priorities.
Learns, understands and develops the ability to develop well written SMART goals for their own performance management.
Develops training content and or courses and delivers training to other associates.
Assists repair leaders with daily work load management, employee communications, and other leadership aspects of the operation.
Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.
Receives Intermittent Supervision on day-to-day work and General Supervision on new assignments.
Represents the unit on project teams and may perform in project leadership role on projects of moderate scope and impact.
Resolves a diverse range of moderately complex problems where analysis of data requires evaluation of a variety of moderately complex factors.
Typically requires generation of data in cases where existing data is insufficient to resolve problems.
Typically required to interpret and frame information for presentation to varied audiences.
Typically has contact with internal or external stakeholders in order to resolve moderately complex problems.
Networks with internal and external personnel in own area of expertise
Preferred Work Experience (years):
Key Skills and Competencies:
Competently performs the full range of standard duties and performs some advanced duties.
Full knowledge of job related policies and procedures, developing knowledge of general corporate policies and directions.
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Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at firstname.lastname@example.org.
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