• Repair Services Associate, II Day shift- Printers

    Location US-IL-Buffalo Grove
    Job ID
  • Overview

    Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.


    • Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
    • Creates work instructions, check sheets, or other process documentation.
    • Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and qualify standards.
    • Pro-actively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
    • Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
    • Trains associates in basic work assignments and shares information with the team in regards to new learnings.
    • Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
    • May perform activities to calibrate tools and maintain equipment.
    • May obtain certification as an emergency responder.
    • May obtain training in other areas of safety (i.e. fire extinguisher use).


    • Required Education:
      • High School or equivalent experience. Successful prior or current experience in role or service with Zebra (e.g., through a contractor) may be considered equivalent experience.
    • Work Experience (years):
      • 1+ years in assembly or electronic repairs.
    • Key Skills and Competencies:
      • Able to work in a team environment.
      • Good communication and interpersonal skills.
      • Able to follow and understand work instructions.
      • Work with common hand tools.
      • Able to enter data into computer programs.

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