• Inside Channel Account Manager (West)

    Location US-IL-Lincolnshire
    Job ID
  • Overview

    Independently, or as part of a team, contacts existing and/or prospective customers by telephone.  Observes and participates in identifying products and/or services that can benefit customer's needs.  Responsible for selling relatively simple products or services to end user or channel partner accounts.  Typically, smaller accounts, unless partnered with a more senior Account Manager or Channel Manager.


    • Knowledge/Expertise
      • Technical Skills - Requires basic technical product knowledge
      • Knowledge of Zebra - Has solid understanding of Products/Services sold
      • Sales Skills – Understands Solution Selling concepts and overcomes customer objections; solid communication skills
      • Managerial Skills - Understands where to turn for answers
      • Business Acumen - Understands basics of customer needs and/or business and drivers of Zebra; presents product characteristics (features/benefits)
      • Market/customer Knowledge – Understands competitive strengths and weaknesses
    • Solution Complexity/Strategic Thinking
      • Nature of Problems Solved – Solves routine, simple problems (e.g., overcoming common objections)
      • Role in Addressing Problems – Understands and responds with answers to customer's technical questions
      • Complexity of Solutions – Typically low to medium complexity (e.g. routine feature/benefit analysis)
    • Freedom to Act
      • Level of Guidance – Makes decisions based on established practices/policies and within fairly well defined parameters; proceeds independently and proactively on relatively routine issues/problems
      • Takes Direction From – Supervisor and established practices and policies
    • Customer Interface
      • Role – Acts independently or as a team member
      • Level of Customer Contact – End users for small items; retail management or influencers on larger teams
      • Main Level of Interaction – Participates in the process or closer for smaller sales
      • Required Knowledge of Customer – Buying drivers and unique business challenges
    • Accountability
      • Business and Financial Impact – Responsible for individual revenue attainment with established prices and personal expenses
      • Relative Size and Scope – Relatively small individual quotas for the business overall
      • Types of Projects – Many small routine deals
      • Strategic Impact for Zebra – Low / short-term


    • Preferred Education:
      • Bachelors or equivalent experience.
    • Preferred Work Experience (years):
      • 0-2 years of applicable experience
    • Key Skills and Competencies:
      • Requires basic technical product knowledge
      • Understands Solution Selling concepts and overcomes customer objections; solid communication skills
      • Understands where to turn for answers

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share with your network