• Senior HR Representative - Repairs

    Location US-IL-Lincolnshire
    Job ID
  • Overview

    This position is a client facing HR Partner that will support the repairs organization. Key responsibilities are employee relations, performance management and talent management in assigned client group.


    • Working together with business leaders, understand the requirements of the organization and identify and implement solutions to support high performing teams
    • Collaborates effectively with regional peers to support the global organization in an aligned and coordinated fashion
    • Coaching leaders in effective performance management to course-correct the performance of any employee whose results or behaviors do not meet expecations 
    • Championing the organization's values and culture
    • Facilitating talent review process and follow up actions, including support for development plans
    • Participating actively in the selection of talent for key roles and leaders
    • Acting as an advocate for the needs of the client group in design of corporate programs, policies and processes
    • Delivering training (live delivery and web based) on HR process and tools, leadership and other topics as assigned
    • Investigation and successful resolution of employee complaints


    • Bachelor’s degree in human resources, business administration or related field. MS/MBA a plus.  PHR certification a plus.
    • 5+ years of experience in a client facing HR partner supporting a call center, retail or other technical services functions
    • Strong verbal and written communication skills.
    • Demonstrated knowledge in various human resources functions (i.e., Talent Acquisition, Total Rewards, Talent Development).
    • Capable of building effective working relationships with senior management.
    • Knowledge of government regulations as they apply to employment practices.
    •  Strong analytical, problem solving, and project management skills.
    • Adaptive and collaborative with colleagues at all levels across international, matrixed organizations.
    •  Highly self-motivated/reliant/flexible with a “can do” solutions focused approach.
    • Team player who is able to influence, lead and drive projects – constantly looking for ways to improve and innovate.
    • Strong business acumen, customer focus, and influencing skills.
    • Change agent and results focused.
    • Must be able to present concepts and recommendations to all levels of management.
    • Demonstrated ability to establish workload priorities and balance diverse tasks.
    • Ability to travel up to 30%.

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