• Repair Services Associate, I - Day shift (7:15am - 3:45pm)

    Location US-IL-Buffalo Grove
    Job ID
  • Overview

    Performs basic tasks associated with servicing customer product, adhering to productivity and quality standards.


    • Services customer product, including receiving/shipping, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and final inspections
    • Records work performed in the form of symptom codes and parts replacement reasons
    • Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards
    • Provides input geared toward continuous improvement, work instruction documentation, and standardization of processes
    • Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors
    • Learns policies and procedures, and applies them to routine activities
    • Complies with all required safety practices and regulations


    • Required Education:
      • High School or GED. 
    • Key Skills and Competencies:
      • Able to work in a team environment
      • Good communication and interpersonal skills
      • Able to follow and understand work instructions
      • Common hand tools
      • Basic assembly/mechanical knowledge.

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