• Portfolio Manager, Senior - Service Product Management

    Location US-IL-Lincolnshire | US-NY-Holtsville
    Job ID
    81750
    Function
    Product Management
  • Overview

    At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

     

    A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

     

    Being a part of Zebra means making your mark as we make digital transformation a reality.

    It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.

     

    Build Today. Create Tomorrow.

     

    Become a leader at a leading company.

     

    Become a Zebra.

     

    The Portfolio management team is responsible for settling Zebra’s service offerings and driving development, launch and adoption of services to positively impact the customers’ experience and market share.

    Responsibilities

    • Through comprehensive knowledge of market, competitive landscape, customer requirements, distribution channels and Zebra offerings, anticipates market and customer requirements for assigned product(s). Regularly participates in VOC activities.
    • Works autonomously to develop and present business case by completing encouraging research, authoring slides and delivering presentations to internal and external audiences, routinely including senior management. Monitor and report business metrics against plan. Recommends metrics to assess business performance. Fully accountable for IBP inputs. Develops documentation of product and market requirements.
    • Owns product lifecycle management for assigned Product lines / families, including tactical execution, managing custom requirements, developing and driving end of life plans and execution of inventory objectives. Demonstrates full knowledge of development process. May delegate and lead all aspects of the work of Portfolio Manager 1 or 2 level team members in executing tactical objectives to support execution to strategy.
    • Responsible for complete service offer definitions, technical and operational requirement identification and documentation, rallies teams to build the service offer following Zebra’s New Service Introduction (NSI) process, coordinates post launch activities such as sales support, bid and quote support and customer presentations.
    • Sets pricing strategy. Establishes product price to improve sales and profitability. Recommends promotion strategy by working in collaboration with Product Marketing department. Provides recommendations to influence distribution strategy to meet market needs. Supports product launch by providing a comprehensive understanding of the value proposition. Deliver product training to sales, sales engineers, technical support and other internal and external stakeholders.
    • Works closely with development teams to lead all aspects of new service development validating development is on spec. Identifies beta site targets, drafts and implements plans.
    • Monitors financial performance of product lines and makes recommendations for pricing action against revenue and margin objectives. Sets target product costs for new products. Evaluates cost reduction initiatives working in concert with Sustaining Engineering, Finance and other internal partners.
    • Contributes to innovation by generating ideas for new offerings.

    Qualifications

    • Required minimum education:
    • Bachelor’s degree
    • Required minimum Work Experience (years):
    • 5-8 years
    • Key Skills and Proficiencies:
    • Strong attention to detail / quality
    • Strong process adherence
    • Proficient level of English (written and verbal) as well as local language as applicable
    • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
    • Intermediate P & L knowledge
    • Advanced market knowledge in assigned category
    • Customer service values / orientation
    • Strong professional work behaviors (attendance, teamwork, time management, follow through)
    • Intermediate analytical and organizational skills
    • Demonstrates good judgment in decision making; applies knowledge and past experience to guide decisions
    • Strong discernment
    • Strong Presentation Abilities
    • Strong communication skills (listening, providing clear and concise information, using accurate language and grammar)
    • Intermediate problem solving skills

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