At Zebra’s Global Managed and Support Services (GMSS) team, our mission is to protect customers’ business processes by assuring performance from their mission-critical technology. Whether through rapid repair and replacement, Managed Services that oversee asset use and health, freeing IT and Operations resources, or giving insights to improve business operations, we keep customers doing what they do best. We provide repair service and technical support for millions of Zebra devices in the field.
The GMSS Product Management team drives the planning and development of service products to optimize the company’s products and solutions. The team applies industry experience and knowledge of Zebra’s products as well as the competitive environment to identify new growth areas, new technology and emerging product opportunities. Oversees the analysis and evaluation of key market statistics and customer requirements to define product strategies and identify product opportunities to expand market share.
As a senior software Product Management in our Service organization you will be driving continuous improvement of our industry leading Visibility services products. This innovative solution combines traditional device data, IoT device data from sensors data on our devices, backend business process data and other system of records to deliver actionable intelligence to our customer to optimize their device availability and utilization. The emphasis is on aggregating this data from the many sources and converting it into information that will help customer and partner manage their business operations. Our goal is to enable smoother operations by providing actionable insights into potential problems before they impact the business. You will work cross functionality within Zebra with our highly innovative team of software engineers, data scientists and product managers to evolve the existing solutions while incubating new ideas.