• Customer Success Analyst Profitect, Senior

    Location US-TX-Austin | US-MA-Burlington
    Job ID
    88662
    Function
    Marketing
  • Overview

    At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

     

    A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

     

    Being a part of Zebra means making your mark as we make digital transformation a reality.

    It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.

     

    Build Today. Create Tomorrow.

    Join a team of builders, doers and problem solvers.

    Join Zebra.

     

    As a Customer Success Analyst, you will be an authority in translating customers’ data into business impact through advanced analytics solution. This role combines strategic business thinking with hands-on BI application.

     

    Join a team of highly skilled domain experts, and leverage cutting edge analytics technology to drive transformation in Fortune 500 companies.

     

    Work directly with customers and collaborate closely with Customer Success Managers (CSMs) as well as with other internal interfaces such as data operations, R&D, sales and product teams.

    Responsibilities

    • Learn to leverage the Profitect tool to create patterns (similar to analytics queries or algorithm) that drive business results and improve operational processes for our customers
    • Collaborate with customers and CSMs to drive successful implementation and adoption of an analytics solution, including reviewing data sources, mapping business requirements, configuring analytics (coding skills are an advantage, yet not required) and training users
    • Discover new patterns ideas and improve the logic of existing ones
    • Set success criteria and communicate around KPIs
    • Lead ‘analytics discoveries’ with our customers, as well as perform analysis to find business opportunities in the data
    • Become an expert in the analytical capabilities for both customers and internal interfaces
    • Help develop the strategy for data analytics capability

    Qualifications

    • At least 2 years of hands-on experience working on a BI tool (Tableau, SAS, Power BI, etc..), preferably in the retail and CPG industries
    • Ability to learn a new advanced BI tool, and stay up to speed with changing customer needs and product development
    • Strong business acumen – ability to convert vague business requirements into functional analytics implementation, and relate results back to business value
    • Client facing and project management skills  – ability to work directly with different functions on the client side (both technical and business), deliver against a roadmap, manage expectations and navigate escalations
    • Travel as necessary up to 25%
    • BA/BS degree in Math/Statistics, Engineering, Computer Science, Economics or a related field

    Advantages:

    • Familiarity with omni-channel retail data sources (POS, inventory, e-com, etc.)
    • Experience working for a Retail organization in Loss Prevention/Asset Protection, Store Operations, Merchandising, Supply Chain
    • Experience in big data infrastructures and BI implementation
    • Experience with ML models such as anomaly detection, clustering and decision trees
    • Experience with analytics languages like SAS, R or Python

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