• Technical Customer Support, I - Day Shift (M-F 8:00 am to 4:30 pm)

    Location US-AR-Bentonville
    Job ID
    88730
    Function
    Customer Service
  • Overview

    At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

     

    A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

    Being a part of Zebra means making your mark as we make digital transformation a reality.

    It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.

     

    Build Today. Create Tomorrow.

    Join a team of builders, doers and problem solvers.

    Join Zebra.

     

    Problem solves with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and advances as directed. Develops an understanding of multiple applications and platforms.

    Responsibilities

    • Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
    • Diffuses upset customers
    • Fully details customer interactions in real-time
    • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
    • Identifies and escalates complex problems under direct supervision
    • Works on a limited variety of problems of limited scope using defined procedures and practices
    • Collaborates with fellow technicians and supervisor to tackle problems
    • Familiarizes self with new technologies, products and platforms

    Qualifications

    • Required Education:
      • Bachelors Degree or equivalent vocational qualifications/ experience.
    • Work Experience (years):
      • 0-2
    • Key Skills and Proficiencies:
      • Basic computer literacy with a working knowledge of the Microsoft Office Package
      • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
      • Demonstrates strong customer service and communication skills

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