• Channel Services Specialist (Remote)

    Location US-NY-Albany | US-NY-Holtsville | US-NY-Hauppauge | US-MA-Boston
    Job ID
    88817
    Function
    Operations
  • Overview

    Contributes to managing the relationships between Zebra and our channel partners or distributors selling and / or providing service to Zebra devices and solutions.

     

    This remote opportunity can reside anywhere in the Northeast. Travel will be expected. 

    Responsibilities

    • Key resource to assigned distributors or channel partners on Zebra renewal services.
    • Consults with assigned distributors or channel partners to identify process improvement for renewal opportunities to support excellence in service quality, including increase to service revenues and improving efficiencies of business process
    • Build business plan to drive renewal rate improvement
    • Work with Distributors / channel partners to consistently improve processes and maintain education about the changes to our systems, available services, processes, pricing and SKUs.
    • Key escalation/contact point when distributors or channel partners identify issues on renewals.
    • Works on action plans resulting from channel partner or distributor requests. Resolves in a timely fashion, communicates status updates to stakeholders as appropriate.
    • Review Annual Renewal Opportunity, identify consolidation or At-Risk opportunities.
    • Review historical RR performance, collect close/lost reason codes and re-calculate addressable opportunity and revised RR baseline.
    • Establish RR baseline and improvement target
    • Identify partners renewals processes / renewals-related resources and roles
      • Including Partner’s key points of contact at Distributors and within Zebra.
      • If partner offers commission / incentive at risk for services / renewals
    • Confirm Target Account List (TAL) and renewal specialist alignment
    • May work with internal teams to ensure renewal orders are processed in a timely fashion.
    • Measures, reports and helps drive performance against KPI’s for assigned channel partners or distributors
    • Contributes to managing accurate records of active / inactive distributors or channel partners

    Qualifications

    • Bachelor's Degree preferred or equivalent experience
    • Minimum of 2 + years of channel experience
    • Intermediate-level proficiency with Microsoft Excel
    • Strong quantitative, analytical and statistical skills
    • Able to cultivate strong collaborative working relationships and contacts within work group and throughout the company
    • Working knowledge of Oracle and Salesforce.com systems
    • Strong customer-facing attributes
    • Understanding of service renewals business processes and tools
    • Excellent interpersonal, communication and relationship management skills

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