• Repair Services Associate, II - Day Shift (7:15am -3:45pm)

    Location US-IL-Buffalo Grove
    Job ID
    89231
    Function
    Operations
  • Overview

    At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

    A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

    Being a part of Zebra means making your mark as we make digital transformation a reality.

     

    It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.

    Build Today. Create Tomorrow.

     

    Join a team of builders, doers and problem solvers.

    Join Zebra.

     

    Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.

    Responsibilities

    • Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
    • Builds work instructions, check sheets, or other process documentation.
    • Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills. Follows general work instructions for assignments according to efficiency and qualify standards.
    • Actively identifies areas for quality and/or efficiency improvement; may work with other departments/colleagues to identify and implement.
    • Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
    • Trains associates in basic work assignments and shares information with the team in regards to new findings.
    • Follows all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
    • May perform activities to calibrate tools and maintain equipment.
    • May obtain certification as an emergency responder.
    • May obtain training in other areas of safety (i.e. fire extinguisher use).

    Qualifications

    • Required Education:
      • High School or GED. Successful prior or current experience in role or service with Zebra (e.g., through a contractor) may be considered equivalent experience.
    • Work Experience (years):
      • 1+ years in assembly or electronic repairs.
    • Key Skills and Proficiencies:
      • Able to work in a team environment.
      • Good communication and interpersonal skills.
      • Able to follow and understand work instructions.
      • Work with common hand tools.
      • Able to enter data into computer programs
      • Basic electronic troubleshooting and basic assembly/mechanical knowledge

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