SaaS Software Implementation Consultant 

Location US-MA-Dedham
Job ID
Professional Services
Position Level


At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before. A community of builders, doers and problem solvers, we each play an outstanding role - crafting new technologies, bringing solutions to market, and participate with Companies on the front line of business.


Reflexis Systems (now a Zebra Technologies business) is the leading provider of real-time store operations solutions. Our solutions have been selected by top global retailers to simplify store operations, optimize labour spend, and improve store execution. Some of the biggest brands in Retail, Banking and Medical utilize our solutions to offer better customer care and improve efficiencies.


As a Software Implmentation Consultant, you will be focusing on the implementation of the sophisticated Reflexis cloud-based Workforce Management and Time & Attendance software. This solution includes AI and BI. You will partner with key internal and external stakeholders, including project management and engineering. This role will provide you with the opportunity to use your product knowledge, data mapping, testing, analytical and design skills.


*Position is based in our Dedham, MA office- Remote to start due to COVID*


  • Act as primary point of contact between client and internal teams throughout the project lifecycle
  • Gather, evaluate and understand client business requirements and map them to appropriate product features
  • Provide viable, practical solutions for client needs and advise on best practices and implementation recommendations
  • Identify and document client change requests
  • Conduct product feature demos and training sessions to enable successful client business users
  • Test configurations and features prior to delivery and resolve any detected issues
  • Build personal expertise of one or more products and all configurations and features


Minimum Requirements:

  • Bachelor’s Degree (preferably in industrial engineering, IT, Computer Science of Business Discipline) required
  • Minimum 2 years in a software implementation role required

Preferred Requirements:

  • Retail industry experience preferred
  • Self-driven 
  • Excellent presentation skills
  • Strong analytical and problem-solving skills
  • Ability to manage mulitiple projects simultaneously
  • Ability to be agile and adaptable throughout multiple project lifecycles
  • Team oriented and ability to collaborate and build relationships
  • Desire to continuously learn
  • Ability to travel 25% of the time required

Join Zebra!


Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at


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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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