Senior Implementation Specialist

Location US-GA-Kennesaw
Job ID
95313
Function
Professional Services
Position Level
Senior/Supervisor

Overview

At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before. A community of builders, doers and problem solvers, we each play an outstanding role - crafting new technologies, bringing solutions to market, and participate with Companies on the front line of business.

 

Reflexis Systems (now a Zebra Technologies business) is the leading provider of real-time store operations solutions. Our solutions have been selected by top global retailers to simplify store operations, optimize labour spend, and improve store execution. Some of the biggest brands in Retail, Banking and Medical utilize our solutions to offer better customer care and improve efficiencies.

 

As a Senior Implmentation Specialist you will use the Reflexis task management solution to help our clients simplify their operations. 

 

Position will be based out of our Kennesaw, GA office- Remote to start due to COVID*

Responsibilities

  • Act as the Professional Services Consultant on projects by leading efforts for configuration, validation, and integration
  • Act as the primary point of contact between the client and Reflexis teams throughout the project lifecycle
  • Co-ordinate with functional consulting group to understand and demonstrate product capabilities to key client stakeholder teams
  • Provide viable, real-world solutions for client needs through Reflexis suite and advise client teams on options
  • Lead aspects of solution delivery related to configuration, validation and defect tracking & resolution.
  • Assist client project teams to configure and validate on the Reflexis products to enable successful business users
  • Establish a thorough understanding of one or more Reflexis products and all configurations and features (through on-boarding, training, and project work)
  • Identify risks and solutions to mitigate
  • Ability to lead multiple projects simultaneously
  • Gain Subject Matter Expertise on all aspects of the application in order to help guide clients, as well as fellow Implementation Specialist teams
  • Act as Team Lead for the Implementation Specialist team for continuous training as well as providing recommended tools and process improvement for continual team growth

Qualifications

Minimum Requirements:

  • Bachelor's Degree in Computer Sciences, or related field required
  • 5 year's experience working with multi-functional teams and technology product implementations required
  • Travel Requirement: 25% required

Preferred Requirements:

  • Prior retail industry experience preferred
  • Hands on experience with JIRA, Smartsheet, Outlook, Excel and Word tools.
  • Excellent at managing client relationships and resolve problems
  • Ability to manage mulitiple projects simultaneously
  • Ability to be agile and adaptable throughout multiple project lifecycles
  • Ability to adapt to new information and change approach to achieve objectives
  • Excellent consultative, listening, communication and collaboration skills
  • Strong team player with ability to collaborate and build relationships
  • Strong analytical and problem-solving skills
  • Self-driven 
  • Excellent presentation skills
  • Analytical thinking & problem-solving abilities

  • Excellent organizational skills & ability to manage multiple simultaneous project timelines and requests

  • Excellent Verbal & written communication skills and ability to present complex technical solutions to client business users

  • Clear and concise status reporting

Join Zebra!

 

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

 

The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf. The EEO is the

 

Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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