Senior Technical Support Engineer

Location US-GA-Kennesaw
Job ID
95615
Function
Customer Service
Position Level
Senior/Supervisor

Overview

At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before. A community of builders, doers and problem solvers, we each play an outstanding role - crafting new technologies, bringing solutions to market, and participate with Companies on the front line of business.

 

Reflexis Systems (now a Zebra Technologies business) is the leading provider of real-time store operations solutions. Our solutions have been selected by top global retailers to simplify store operations, optimize labour spend, and improve store execution. Some of the biggest brands in Retail, Banking and Medical utilize our solutions to offer better customer care and improve efficiencies.

 

As a Senior Technical Support Engineer, you will be providing consulting, guidance and product support to rollout our Reflexis Task Manager solution. You will be instrumental in providing a premier customer service experience to our customers and partners, and will utilize your troubleshooting skills to isolate, analyze, and provide resolution to customer inquiries.

 

*Position is located out of our Kennesaw, GA office- Remote to start due to COVID*

Responsibilities

  • Works with customers, partners and others in creating solutions that integrate with Zebra devices
  • Responsible for delivery of integration solutions, covering all technical aspects of the implementation lifecycle
  • Understands complex business challenges and translates them into process/technical solutions
  • Provides support for partners, integrators and customer's technical resources in delivering solutions
  • Creates FAQ guides for the team

Qualifications

Minimum Qualifications:

  • Bachelor's degree in Computer Science, Information Systems or related field required
  • Minimum 5 years in a technology role required
  • Extensive Programming knowledge in one of the environments (i.e. Java, Java Script ) required
  • Proven experience in diagnostics and problem analysis
  • Knowledge of database systems

Preferred Qualifications:

  • Experience in Web development technologies such as HTML,JAVA, JAVA SCRIPT, JSON, RESTful Web services
  • Ability to identify potential programming issues in the product in live environment
  • Strong Analytical Skills in the field of Computer programming
  • Previous product customer service experience
  • Drive for problem solving
  • Ability to handle multiple projects/tasks, prioritize and meet deadlines
  • Persistence to follow up with all stakeholders to ensure requirements are met
  • Excellent communication skills both oral and written

Join Zebra!

 

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

 

The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf. The EEO is the Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share with Your Network

Need help finding the right job?

We can recommend jobs specifically for you! Click here to join our Zebra Talent Pool.