Technical Support Engineer II

Location US-GA-Kennesaw
Job ID
95748
Function
Customer Service
Position Level
II

Overview

At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before. A community of builders, doers and problem solvers, we each play an outstanding role - crafting new technologies, bringing solutions to market, and participate with Companies on the front line of business.

 

Reflexis Systems (now a Zebra Technologies business) is the leading provider of real-time store operations solutions. Our solutions have been selected by top global retailers to simplify store operations, optimize labour spend, and improve store execution. Some of the biggest brands in Retail, Banking and Medical utilize our solutions to offer better customer care and improve efficiencies.

 

The Technical Support Engineer acts as the technical liaison between Partners, Customers, Technical Support, Sales, Engineering and Product Management to ensure efficient integration of the Reflexis WFM-SaaS product. The position is responsible for delivering consulting, guidance and development support to integrate Zebra Products and Solutions into customer applications.

 

This position may be based in our Kennesaw, GA office or Dedham, MA office

Responsibilities

  • Handle client calls / critical issues
  • Analyze problems as reported for the product
  • Provide consulting to the customer 
  • Participate in to root cause analysis
  • Provide workarounds / code solutions based on the priority of the issues
  • Resolve performance issues
  • Partner with IT to build deployment packages, work on translations, coordinate with PS, maintaining JIRA, preparing reports, maintaining release calendar
  • Maintain application level monitoring using shell scripts
  • Work on automation utilities to resolve problems

Qualifications

Minimum Qualifications:

  • Bachelor's degree in Computer Science, Information Systems or related field
  • Minimum 2 years in a technology role required
  • Knowledge in Java, J2EE, JSP, Servlet, JavaScript, SQL scripting, Shell scripting required
  • Database Knowledge (Basic Admin): My SQL, Oracle 10g/11g, DB2 required
  • Strong customer focus and ability to show empathy
  • Ability to analyze sophisticated data
  • Mathematically inclined

 Preferred Qualifications:

  • Programming knowledge in different environments (i.e. iOs, Android, Windows CE and .Net) preferred
  • Exceptional attention to detail and accuracy of data is required.
  • Knowledge and experience with Unix and Linux
  • Operating System Administration: Windows 2000/2003 Server, RHEL, AIX
  • Web Servers: IIS, Apache, IHS
  • Application Server: JBoss, Tomcat, Weblogic, IBM WebSphere
  • Knowledge of Virtual Technologies, VM Ware
  • Strong communication skills
  • Proven experience in diagnostics and problem analysis

Join Zebra!

 

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

 

The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf. The EEO is the

 

Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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